TY  - DATA
AU  - Christine Leitner
AU  -  Debra Satterfield
AU  -  Walter Ganz
TI  - Advances in the Human Side of Service Engineering
T2  - Lecture Notes in Networks and Systems
SN  - 9783030808402
PB  - springer
KW  - Engineering
KW  - Industrial Management
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-030-80840-2
ER  -