"Brewster, Ernest" <br/><br/>
IT service management  a guide for ITIL foundation 

 - 2 
 -  British Information Society Limited  c2012 
 - "xxv,212p. : ill. ;24cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9781906124939 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business information services