TY  - DATA
AU  - Rory V O'Connor
AU  -  Kerem Kemaneci
AU  -  Mariye Umay Akkaya
TI  - "Systems, Software and Services Process Improvement"
T2  - Communications in Computer and Information Science
SN  - 9783319246475
PB  - Springer
KW  - Computer Science
KW  - IT Operations
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-319-24647-5
ER  -