"Carter, Wendy" <br/><br/>
Customer care : trainers guide 

 - 1 
 - London  Kogan Page  1996 
 - 69+16p. : ill. ;25cm. 
<br/><br/><label>ISBN: </label>8175540397 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service