TY  - DATA
AU  - Christian Kreiner
AU  -  Alexander Poth
AU  -  Rory V O'Connor
TI  - "Systems, Software and Services Process Improvement"
T2  - Communications in Computer and Information Science
SN  - 9783319448176
PB  - Springer
KW  - Computer Science
KW  - IT Operations
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-319-44817-6
ER  -