TY  - DATA
AU  - Jakub Stolfa
AU  -  Rory V. OConnor
AU  -  Svatopluk Stolfa
TI  - "Systems, Software and Services Process Improvement"
SN  - 9783319642185
KW  - Computer Science
KW  - IT Operations
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-319-64218-5
ER  -