TY  - DATA
AU  - Xabier Larrucea
AU  -  Izaskun Santamaria
AU  -  Rory V. OConnor
TI  - "Systems, Software and Services Process Improvement"
SN  - 9783319979250
KW  - Computer Science
KW  - IT Operations
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-319-97925-0
ER  -