"Fitzsimmons, James A" <br/><br/>
Service management for competitive advantage 

 - Singapore  Mcgraw Hill  c1994 
 - "xviii, 462p. : ill. ;22cm." 
 - McGraw Hill management and organization series .
<br/><br/> includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0070212171 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management