TY  - DATA
AU  - Murat Yilmaz
AU  -  Paul Clarke
AU  -  Richard Messnarz
TI  - "Systems, Software and Services Process Improvement"
T2  - Communications in Computer and Information Science
SN  - 9783030855215
PB  - springer
KW  - Computer Science
KW  - IT Operations
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-030-85521-5
ER  -