TY  - DATA
AU  - Murat Yilmaz
AU  -  Andreas Riel
AU  -  Paul Clarke
TI  - "Systems, Software and Services Process Improvement"
T2  - Communications in Computer and Information Science
SN  - 9783031076894
PB  - Springer
KW  - Computer Science
KW  - IT Operations
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-031-42307-9
ER  -