TY  - DATA
AU  - John Bessant
AU  -  Claudia Lehmann
AU  -  Kathrin M Moeslein
TI  - Driving Service Productivity
T2  - Management for Professionals
SN  - 9783319059754
PB  - Springer
KW  - Business and Economics
KW  - Services
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-319-05975-4
ER  -