TY  - DATA
AU  - Roland Schutze
TI  - Improving Service Level Engineering
T2  - Fuzzy Management Methods
SN  - 9783319597164
PB  - Springer
KW  - Business and Management
KW  - IT in Business
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-319-59716-4
ER  -