TY  - DATA
AU  - Amy Van Looy
TI  - Business Process Maturity
T2  - SpringerBriefs in Business Process Management
SN  - 9783319042022
PB  - Springer
KW  - Business and Economics
KW  - IT in Business
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-319-04202-2
ER  -