TY  - DATA
AU  - Andrew R Thomas
AU  -  Timothy J Wilkinson
TI  - The Customer Trap
SN  - 9781484203859
PB  - Springer
KW  - Business and Economics
KW  - Business and Management
UR  - https://link.springer.com/openurl?genre=book&isbn=978-1-4842-0385-9
ER  -