TY  - DATA
AU  - Ralph Tench
AU  -  Ansgar Zerfass
AU  -  Dejan Vercic
TI  - Communication Excellence
SN  - 9783319488608
PB  - Springer
KW  - Business and Management
KW  - Corporate Communication
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-319-48860-8
ER  -