Paul P Maglio <br/><br/>
"Handbook of Service Science, Volume II" 

 - 2019 
 -  Springer  2019 
 - Service Science: Research and Innovations in the Service Economy .
<br/><br/><label>ISBN: </label>9783319985121 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business and Management<br/>Operations Research and Decision Theory