TY  - DATA
AU  - Paul P Maglio
AU  -  Cheryl A Kieliszewski
AU  -  James C Spohrer
TI  - "Handbook of Service Science, Volume II"
T2  - Service Science: Research and Innovations in the Service Economy
SN  - 9783319985121
PB  - Springer
KW  - Business and Management
KW  - Operations Research and Decision Theory
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-319-98512-1
ER  -