TY - DATA AU - Nina Krey AU - Patricia Rossi TI - Boundary Blurred: A Seamless Customer Experience in Virtual and Real Spaces T2 - Developments in Marketing Science: Proceedings of the Academy of Marketing Science SN - 9783319991818 PB - Springer KW - Business and Management KW - Customer Relationship Management UR - https://link.springer.com/openurl?genre=book&isbn=978-3-319-99181-8 ER -