TY  - DATA
AU  - Rainer Alt
AU  -  Olaf Reinhold
TI  - Social Customer Relationship Management
T2  - Management for Professionals
SN  - 9783030233433
PB  - springer
KW  - Business and Management
KW  - Customer Relationship Management
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-030-23343-3
ER  -