TY  - DATA
AU  - K  Thirumaran
AU  -  Chun Meng Tang
AU  -  Dirk Klimkeit
TI  - Service Excellence in Tourism and Hospitality
T2  - "Tourism, Hospitality & Event Management"
SN  - 9783030576943
PB  - springer
KW  - Business and Management
KW  - Tourism Management
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-030-57694-3
ER  -