TY  - DATA
AU  - Bo Edvardsson
AU  -  Bard Tronvoll
TI  - The Palgrave Handbook of Service Management  
SN  - 9783030918286
PB  - springer
KW  - Business and Management
KW  - Operations Research and Decision Theory
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-030-91828-6
ER  -