TY - DATA AU - Sonja Christ Brendemuhl TI - Digital Technology in Service Encounters T2 - "Innovation, Entrepreneurship und Digitalisierung" SN - 9783658378851 PB - springer KW - Business and Management KW - Innovation and Technology Management UR - https://link.springer.com/openurl?genre=book&isbn=978-3-658-37885-1 ER -