"Duncan, William L" <br/><br/>
Total quality  key terms and concepts 

 - 1 
 - New York  Amacom  c1995 
 - "iv, 187p. : ill. ;25cm." 
<br/><br/><label>ISBN: </label>081447876X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Dictionaries