Goetsch, David L <br/><br/>
Total quality : an introduction 

 - 2 
 - New Jersey  Prentice-Hall  1997 
 - xii, 660p.  
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0-13-262155-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategic management<br/>Total quality management