Booher, Dianna <br/><br/>
Communicate with confidence : how to sat it right the first time and every time 

 - New Delhi  McGraw-Hill  1994 
 - xv, 412p.  
<br/><br/> Includes bibliographical references. 
<br/><br/><label>ISBN: </label>007006606x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Interpersonal communication<br/>Oral communication