Arnold, John D <br/><br/>
When the sparks fly : resolving conflicts in your organization 

 - New York  McGraw-Hill  1993 
 - xii, 236p.  
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0070025673 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Conflict resolution<br/>Conflicts<br/>Management