"Ross, Joel E" <br/><br/>
Total quality management  text cases and readings 

 - 2 
 -  St. Lucie Press  c1995 
 - "xi, 465p. : ill. ;22cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>8175140127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management