TY  - DATA
AU  - Sarah Cook
TI  - Measuring Customer Service Effectiveness
SN  - 9780566085383
PB  - Routledge
KW  -  Customer Relations
KW  - BUSINESS & ECONOMICS
KW  - Customer services--Evaluation.,Customer services--Management.,Customer services--Quality control
UR  - https://search.ebscohost.com/login.aspx?direct=true&db=e000xww&site=ehost-live&scope=site&AN=1520132
ER  -