"Levit, Steve" <br/><br/>
Quality is just the beginning  managing for total responsiveness 

 - 1 
 - New York  Mcgraw Hill  c1994 
 - "xii, 206p. : ill. ;22cm." 
 - McGraw Hill management and organization series .
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0071134522 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management