"Goetsch, David L" <br/><br/>
Introduction to total quality : quality management for production processing and services  quality management for production processing and services 

 - 2 
 - New Jersey  Prentice Hall  c1997 
 - "xii, 660p. : ill. ;23cm." 
<br/><br/> Includes ndex 
<br/><br/><label>ISBN: </label>013262155X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management