James L. Heskett-W. Earl Sasser Jr.-Leonard A. Schlesinger <br/><br/>
What Great Service Leaders Know and Do  Creating Breakthroughs in Service Firms 

 - First edition 
 -  Berrett-Koehler Publishers  2015 
 - A BK Business Book .
<br/><br/><label>ISBN: </label>9781626565845 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Leadership<br/>BUSINESS & ECONOMICS <br/>Customer services.,Service industries--Management.