Hamlin, Sonya <br/><br/>
How to talk so people listen : what works, what doesn't and why 

 - London  Thorsons  1993 
 - 287p.   
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>722529589 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication