"Buckland, John A" <br/><br/>
Total quality management in information services 

 - 1 
 - Boston  QED Technical Publishing Group  c1991 
 - 56p. : ill. ;27cm. 
<br/><br/><label>ISBN: </label>0894353403 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic data processing--Quality control<br/>Total quality management