Daniel McLean <br/><br/>
Integrated Measurement - KPIs and Metrics for ITSM  A Narrative Account 

 -  ITGP  2013 
<br/><br/><label>ISBN: </label>9781849283830 
<br/><br/><label>Subjects--Topical Terms: </label><br/> General<br/>COMPUTERS <br/>Information technology--Management.,Information technology--Quality control.,Performance standards.,Performance technology.