Cusack, Michael <br/><br/>
Online customer care: applying today's technology to achieve world class customer interaction 

 - New Delhi  Infotech Standards India  1999 
 - xiv, 265p.   
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>8174890076 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer care<br/>Customer interaction<br/>Customer services--Online system--(World wide web-WWW, Electronic mail--E-Mail and Information retrieval)