TY  - BOOK
AU  - Cusack, Michael
TI  - Online customer care: applying today's technology to achieve world class customer interaction
SN  - 8174890076
CY  - New Delhi
KW  - Customer care
KW  - Customer interaction
KW  - Customer services--Online system--(World wide web-WWW, Electronic mail--E-Mail and Information retrieval)
N1  - Includes bibliographical references and index
ER  -