TY  - BOOK
AU  - Nelson, Charles
TI  - TQM and ISO 9000 for architects and designers
SN  - 007114546X
CY  - New Delhi
KW  - Architectural services marketing -- United States -- Quality control
KW  - ISO 9000 -- Standards
KW  - Total quality management (TQM)
N1  - Includes index
ER  -