Keen, Peter <br/><br/>
E-process edge : creating customer value and business wealth in the internet era 

 - New Delhi  Tata McGraw-Hill  2000 
 - xx, 300p. : ill.   
<br/><br/> Includes biliographical references and index. 
<br/><br/><label>ISBN: </label>70420432 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customers -- E commerce<br/>E-commerce<br/>Internet -- Business