TY  - BOOK
AU  - Keen, Peter
AU  - McDonald, Mark
TI  - E-process edge : creating customer value and business wealth in the internet era
SN  - 70420432
CY  - New Delhi
KW  - Customers -- E commerce
KW  - E-commerce
KW  - Internet -- Business
N1  - Includes biliographical references and index
ER  -