"Schonberger, Richard J" <br/><br/>
Operations management  customer focused principles 

 - 6 
 - Chicago  Irwin  1997 
 - "xii, 723p. : ill. ;26cm." 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0256215332 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management