"Griffin, Jill" <br/><br/>
Customer loyalty  how to earn it how to keep it 

 - 1 
 - New York  Lexington Books  c1995 
 - "viii,242p. : ill. ;24cm." 
<br/><br/> includes bibliographical references and index 
<br/><br/><label>ISBN: </label>002912977X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer satisfaction<br/>Customer service