TY  - BOOK
AU  - Daffy, Chris
TI  - Once a customer always a customer : how to deliver customer service that creates customers for life
SN  - 1860760341
CY  - New Delhi
KW  - Customer behavoiur
KW  - Customer care
KW  - Customer value
KW  - Employee as customer
N1  - Includes bibliographical references and index
ER  -