TY  - BOOK
AU  - Wooten, Bob
TI  - Building and managing a world class IT help desk
SN  - 70447225
CY  - New Delhi
KW  - Business management -- Computer applications
KW  - Business organizations -- Customer services
KW  - Customer services -- Help desk
KW  - Help desk solutions -- Customer problems
KW  - Management --
N1  - Includes index
ER  -