Nelson, Charles <br/><br/>
TQM and ISO 9000 for architects and designers 

 - New York  McGraw-Hill  1996 
 - xiv, 317p.  
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>007114546X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Architectural services marketing -- United States -- Quality control<br/>ISO 9000 -- Standards<br/>Total quality management (TQM)