Amrit Tiwana <br/><br/>
The essential guide to knowledge management  e-business and crm applications 

 - New Delhi  Pearson Education  2001 
 - 315p.  
<br/><br/><label>ISBN: </label>8178083264 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge management--E-business