"Burkan, Wayne C" <br/><br/>
"Wide angle vision : beat your competition by focusing on fringe competitors,lost customers and rogue employees" 

 - 1 
 - New York  John Wiley  c1996 
 - "xi, 275p. : ill. ;22cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0471134163 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Competition<br/>Customer satisfaction<br/>Employee selection