"Taylor, Lynda King" <br/><br/>
Quality : sustaining customer service 

 - 1 
 - London  Century Business  1993 
 - 270p. : ill. ;23cm. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0712655190 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Customer service