"Reichheld, Frederick F" <br/><br/>
Loyalty effect  hidden force behind growth profits and lasting value 

 - 1 
 - Boston  HBS Press  c1996 
 - "xii,323p. : ill. ;24cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0875844480 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer relations