TY  - BOOK
AU  - Anderson, Kristin
AU  - Kerr, Carol
TI  - Customer relationship management [book lost by Prakash 01LIT95 receipt Vourcher 267 Rs:267.00 dt 29.6.2004]
SN  - 0048631X
CY  - New Delhi
KW  - Customer service and Relationships -- Management
ER  -