"Margerison, Charles J" <br/><br/>
Art of effective communication  conversation control skills for managers 

 - 1 
 - New Delhi  Excel Books  1996 
 - xi 206p. : ill. ;21cm. 
<br/><br/> includes bibliographical references and index 
<br/><br/><label>ISBN: </label>8174460349 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication